terms and conditions - whole house/group bookings
The White House, Sussex Farm, Burnham Market, Norfolk PE31 8JY
Your contract is with Thompson Brancaster Farms, the owners of The White House.
Our office address is Field House Farm, Brancaster, Norfolk; PE318AG.
Making your booking
You may request a booking online, in person, by telephone, by e-mail, or in writing.
You may only make a booking on behalf of someone else if you are authorised to do so and provided that you agree to be responsible for that person's compliance with these terms as if he/she was the person making the booking.
Bookings are non-transferable.
A contract is only formed between you and us when we accept your booking request. No booking request shall be binding on us and no contract shall be formed unless and until we confirm to you that we have accepted your booking request.
If you have any special requirements (for example, because of infirmity or disability) please let us know at the time of booking. We will endeavour to accommodate your requirements, but our ability to do so is dependent on what these are and on the availability of a suitable room.
You must be at least 18 years old to make a booking.
The price for each room per night is (except in the case of obvious errors) as advertised on our web site at the relevant time (www.stayatthewhitehouse.co.uk), unless we notify you of a different price at the time of your booking. Unless stated otherwise, all charges are inclusive of VAT and breakfast served between 8.00am and 10.00am.
The price includes overnight occupancy of a double room by one or two adults (plus children in the circumstances set out below) and the following morning's breakfast. No more than two adults may occupy the room unless agreed with management prior to your stay. Breakfast is served between 8.00am and 10.00am, or as otherwise advised to you upon arrival. Other meals are not included in the price.
The price does not include the cost of any other of our chargeable services which you might use during your stay, such as the cost of laundry and drinks. You will be charged for any use you make of these services at the rates current at the time of your stay.
The White House Booking Terms & Conditions 25% of the total reservation as deposit is required to hold all the rooms. No rooms for any date will be held even on a provisional basis until a deposit payment has been received. 50% of the balance is due 12 weeks prior to your stay and the full balance is due 6 weeks prior to your stay.
If you fail to settle your account upon departure, your credit or debit card will be charged for the full amount due.
By entering into a contract with us, you accept responsibility for paying all charges due to us under the contract. By providing your credit/debit card details to us when making your booking you are irrevocably authorising us to debit your card by the amount of this charge (and any other charges due to us under this contract).
Payment can be made by:
Cheque to ‘Thompson Brancaster Farms’.
BACS payment to Clydesdale Bank, Sort Code 826315 Account Number 00100774
Over the telephone by calling 07785 439727 using most credit or debit cards
Or a payment request link can be emailed to you, which enables you to make an online payment using our secure payment.
All deposits are non-refundable. This is at the discretion of the management.
Cancellation within 12 weeks of your arrival date will result in a loss of your 50% deposit.
Cancellation within 6 weeks of your arrival date will result in a loss of your 100% payment. This is at the discretion of the management.
Check in and check out
Check in: Your room will normally be available for you from 3.30pm on your scheduled day of arrival.
Please let us know if you are likely to arrive after 7pm.
Check out: Unless we specifically agree otherwise with you, you must vacate your room by 11.00am on your scheduled day of departure.
If you do not vacate your room as agreed, you will be charged for another night.
Room keys must be returned to reception on departure. Lost keys are a chargeable item.
The White House has an honesty bar stocked with a variety of alcoholic and soft drinks. If you have a particular wine, champagne or beer you would like us to stock, please contact management prior to your stay.
If you choose to bring your own wine or champagne we are happy to serve that, with the payment of a per bottle, corkage charge.
We have a wine list available for pre order. Please contact to discuss or for a copy.
We kindly ask you do not bring your own alcohol to consume at The White House.
Our current corkage charge, as decided by the management, will be applied to any alcohol consumed on the premises which is not purchased directly though the White House, without prior arrangement.
guests and services
A minimum stay of 2 nights applies at weekends, when booking the whole house all rooms will be charged in full whether or not they are occupied. Breakfast is served from 8am until 10am, please contact management prior to your stay if you wish to amend this time and we will do our best to accommodate you.
Check in is from 3.30pm on the day of arrival.
Check out is by 11am on the day of departure.
We aim to service all rooms during guests stay, however if rooms are occupied later than 12.30pm then we cannot guarantee this. In this instance extra towels, cups and milk will be made available.
A minimum stay of 2 nights applies at weekends.
When booking a whole house party, all rooms will be charged in full whether or not they are occupied.
We do not offer a room turn around service for a 2 night stay, all rooms need to be allocated for the duration of the booking and a lead name for each room provided prior to your stay.
We are unable to accommodate more than 28 guests staying at The White House at any one time.
We are able to provide a limited number of extra beds at a charge of £30.00 per person per night in some of our rooms as described on our website at the discretion of the management.
Each guest must be allocated a specific bed and bedroom by the lead booker and the management must approve this allocation prior to arrival.
Breakfast is served from 8am until 10am, please contact management prior to your stay if you wish to amend this timing and we will be happy to do our best to accommodate you.
Subject to suitable rooms being available, one or two children under the age of 12 and a baby may share a room with one or two paying adults. There will be a daily charge per child to cover the cost of extra beds and breakfast.
You must let us know at the time of a group booking if you wish any children to share with an adult, and it will be at the discretion of the management to allocate suitable rooms if available.
Children under the age of 12 must not be left unattended in the house or surrounds at any time.
We are also happy to provide travel cots for some of our rooms, which are suitable, at the discretion of the management; these are free of charge.
Smoking is not allowed in any of our rooms or at all inside the house. If it is judged that you have been smoking in your room, we shall charge you an additional £500.00 to cover our costs to have the room cleaned. This charge shall be applied entirely at the discretion of the management.
Dogs are permitted to stay in rooms 1 and 12 with prior permission only.
There will be a charge for dogs staying in these rooms.
Dogs are not allowed on the beds or furniture.
Dogs may not be left unattended anywhere in the bedrooms, house or grounds.
Dogs must remain under control at all times.
We regret that dogs are not allowed in any dining rooms or in the kitchen.
We ask you to clear up after your dogs.
Events outside our control
We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by events outside our reasonable control (such as serious damage to our premises, serious adverse weather conditions, a pandemic or epidemic, or interruption or failure of utility services such as electric power, gas or water).
The cost of damages will be at the discretion of the duty manager, and will be calculated on replacement of items damaged, cleaning required and any loss of income due to room being unavailable to let.
A damages deposit of £500.00 is required at the time of booking, this will be refunded within 14 days of your departure if there are no damages to The White House and the Honesty Bar is reconciled correctly.
We reserve the right to hold all or part of the damages deposit to cover reasonable costs of repair or replacements.
The lead guest (organiser) is responsible for any damages caused to The White House fixtures, fittings, furniture and un-recorded honesty bar stock and charges will apply as The White House management see necessary.
Any damages to rooms or communal areas caused by neglect or misuse will be subject to charges.
Our liability to you
In the event that a room is not available by your scheduled check-in time, our sole liability will be to use reasonable endeavours to offer you alternative accommodation at another nearby venue of a similar standard for a similar price.
Our total liability to you for any loss you suffer will be limited to the total price of your booking. We will not be liable for any losses not reasonably foreseeable to both you and to us when the contract was entered into, or for any losses that were not caused by any breach of contract or breach of statutory duty or negligence on our part.
Nothing in these terms excludes or limits in any way our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or limit (or attempt to exclude or limit) our liability.
Your liability to us
You will be liable for any damage you cause to your room or to other areas of our property.
Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
No person who is not a party to our contract with you shall have any rights under or in connection with it.
All written communications by you to us must be sent by post to Thompson Brancaster Farms, Field House Farm, Brancaster, Norfolk; PE31 8AG or by e-mail firstname.lastname@example.org (or to such other address that we may notify to you). We may send written communications to you at either the e-mail or postal address you give us.
In these terms a "working day" means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
These terms shall be governed by English law and shall be subject to the non-exclusive jurisdiction of the English courts.