T&C - individual bookings
The White House, Sussex Farm Lane, Burnham Market, Norfolk PE31 8JY
Your contract with us
Your contract is with The White House. Our office address is: The White House, Sussex Farm Lane, Burnham Market, Norfolk PE31 8JY
Making your booking
You may request a booking on-line, in person, by telephone, by e-mail, or in writing.
You may only make a booking on behalf of someone else if you are authorised to do so and provided that you agree to be responsible for that person's compliance with these terms as if he/she was the person making the booking.
Bookings are non-transferable.
A contract is only formed between you and us when we accept your booking request. No booking request shall be binding on us and no contract shall be formed unless and until we confirm to you that we have accepted your booking request.
If you have any special requirements (for example, because of infirmity or disability) please let us know at the time of booking. We will endeavour to accommodate your requirements, but our ability to do so is dependent on what these are and on the availability of a suitable room.
You must be at least 18 years old to make a booking.
We reserve the right to ask you to pay some or all of the price of your booking in advance.
You will be required to pay a non-refundable 25% deposit of the total cost of your stay at the time of booking.
Cancellation
We reserve the right to charge up to the full income for the room(s) upon acceptance of a cancellation. This is at our discretion.
Cancellations made within 31 days of your stay are liable for the full cost of your stay.
All cancellation requests must be submitted in writing (email) and receipt confirmed by email.
If you do not take up your booking and do not cancel in advance, a "no-show", you will be charged for the full amount of your reserved stay.
Price
The price for each room per night is (except in the case of obvious errors) as advertised on our web site at the relevant time (www.stayatthewhitehouse.co.uk), unless we notify you of a different price at the time of your booking.
Unless stated otherwise, all charges are inclusive of VAT and (one menu order per person) breakfast served between 8.00am and 10.00am.
The price includes overnight occupancy of a double room by one or two adults (plus children in the circumstances set out below) and the following morning's breakfast.
No more than two adults may occupy the allocated bedroom unless agreed in advance. There will be an additional charge for any extra beds and breakfasts as agreed in advance with the White House.
Breakfast is served between 8.00am and 10.00am, or as otherwise advised to you upon arrival. Other meals are not included in the price.
The price does not include the cost of any other of our chargeable services which you might use during your stay, such as the cost of laundry and drinks. You will be charged for any use you make of these services at the rates current at the time of your stay.
Payment
The price of your booking is payable in full on your scheduled day of departure, less any advance payments we might have already received from you.
If you fail to settle your account upon departure, your credit or debit card will be charged for the full amount due.
By entering into a contract with us, you accept responsibility for paying all charges due to us under the contract. By providing your credit/debit card details to us when making your booking you are irrevocably authorising us to debit your card by the amount of this charge (and any other charges due to us under this contract).
Payment may be made in cash or by most credit/debit cards.
Check in and check out
Your room will normally be available for you from 4pm on your scheduled day of arrival. Please let us know if you are likely to arrive after 7pm.
Unless you have obtained specific permission in advance with the management, you must vacate your room by 10:30am on your scheduled day of departure. If you do not do so, you will be charged for one further night's accommodation.
Room keys must be returned to reception on departure. Lost keys are a chargeable item.
alcohol
Please do not bring your own alcohol to consume at The White House. If you do choose to bring your own alcohol, you will be charged £15 +VAT corkage per 700ml bottle of alcohol.
There is an Honesty Bar at the White House stocked with soft drinks and alcohol. This is provided at our discretion within legal limits. You will be charged for your drinks at check out
Corkage will be charged on any alcohol brought in to and consumed on the White House premises
Children
Subject to suitable rooms being available, one or two children may share a room with one or two paying adults. This is at the discretion of the management.
There will be a daily charge to cover the cost of extra beds and breakfast.
You must let us know at the time of booking if you wish any children to share your room, and it will be at the discretion of the management as to whether or not suitable rooms are available.
You must not leave any children under the age of 12 unattended in the house or surrounds at any time.
No Smoking
Smoking is not allowed in any of our rooms or at all inside the house. If it is judged that you have been smoking in your room, we shall charge you an additional £500.00 to cover our costs to have the room closed and cleaned. This charge shall be applied entirely at our discretion.
Dogs
A maximum of 2 dogs are permitted to stay in rooms 1 and 12 with prior permission only. There will be an extra charge for this, to be at our discretion.
Dogs are not allowed on the beds or furniture.
Dogs may not be left unattended anywhere in the bedrooms, house or grounds.
Dogs must remain under control at all times.
We regret that dogs are not allowed in any dining rooms or in the kitchen.
We ask you to clear up after your dogs.
Events outside our control
We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by events outside our reasonable control (such as serious damage to our premises, serious adverse weather conditions, a pandemic or epidemic, or interruption or failure of utility services such as electric power, gas or water).
Our liability to you
In the event that a room is not available by your scheduled check-in time, our sole liability will be to use reasonable endeavours to offer you alternative accommodation at another nearby venue of a similar standard for a similar price.
Our total liability to you for any loss you suffer will be limited to the total price of your booking. We will not be liable for any losses which are not reasonably foreseeable to both you and to us at the time when the contract was entered into, or for any losses that were not caused by any breach of contract or breach of statutory duty or negligence on our part.
Nothing in these terms excludes or limits in any way our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or limit (or attempt to exclude or limit) our liability.
Your liability to us
You will be liable for any damage you cause to your room or to other areas of our property.
Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
No person who is not a party to our contract with you shall have any rights under or in connection with it.
All written communications by you to us must be sent by post to Thompson Brancaster Farms,Sussex Farm Lane, Burnham Market, Norfolk; PE31 8JY or by email to admin@stayatthewhitehouse.co.uk (or to such other address that we may notify to you). We may send written communications to you at either the email or postal address you give us.
In these terms a "working day" means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
These terms shall be governed by English law and shall be subject to the non-exclusive jurisdiction of the English courts.
Damages
Any damages to rooms or communal areas caused by neglect or misuse will be subject to charges. The cost of damages will be at the discretion of the duty manager, and will be calculated on replacement of items damaged, cleaning required and any loss of income due to room being unavailable to let
Please do not move furniture in public areas or in your room. Any damage caused or extra cost associated with rectifying this will be charged.
Keys and Remote Controls are chargeable at £50 per item if lost or accidentally taken with you
terms and conditions -
whole house/group bookings
The White House, Sussex Farm Lane, Burnham Market, Norfolk PE31 8JY
Your contract
The Lead Guest of a house party enters in to a contract with The White House.
Our office address is: The White House, Sussex Farm Lane, Burnham Market, Norfolk PE31 8JY
By making a booking with us, the first-named person (Lead Guest) on the booking agrees on behalf of all persons staying on the booking that he/she:
Has read these Agency Booking Terms and Conditions and agrees to be bound by them;
Has read the Supplier Terms and Conditions and agrees to be bound by them;
Consents to our use of your information in accordance with our Privacy Policy and you are authorised on behalf of all persons named on the booking to disclose their personal details to us, including, where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); and;
Is over 25 years of age and, where placing an order for services with age restrictions, you declare that you and all members of your party are of the appropriate age to purchase those services (if we discover that the booking is for an i.e. 18-year-old birthday party without a supervision of adults, we reserve the right to cancel the booking). You need to inform us if there are members of the group under 25 years old.
Accepts financial responsibility for payment of the booking on behalf of all persons staying on the booking and eating/drinking at The White House
Making your booking
You may request a booking online, in person, by telephone, by e-mail, or in writing.
You may only make a booking on behalf of someone else if you are authorised to do so and provided that you agree to be responsible for that person's compliance with these terms as if he/she was the person making the booking.
Bookings are non-transferable.
A contract is only formed between you and us when we accept your booking request. No booking request shall be binding on us and no contract shall be formed unless and until we confirm to you that we have accepted your booking request.
If you have any special requirements (for example, because of infirmity or disability) please let us know at the time of booking. We will endeavour to accommodate your requirements, but our ability to do so is dependent on what these are and on the availability of a suitable room.
Price
The price for an exclusive booking of the whole house per night is (except in the case of obvious errors) as quoted by The White House at the relevant time, unless we notify you of a different price at the time of your booking. Unless stated otherwise, all charges are inclusive of VAT and one breakfast per resident served between 8.00am and 10.00am. Other meals are not included in this price.
The price includes overnight occupancy of a double room by one or two adults (plus children in the circumstances set out below) and the following morning's breakfast. No more than two adults may occupy the room unless agreed with management prior to your stay. Breakfast is served between 8.00am and 10.00am, or as otherwise advised to you upon arrival.
The price does not include the cost of any other of our chargeable services which you might use during your stay, such as the cost of laundry, honesty bar, corkage, drinks, dinner, lunch, extra breakfasts, extra room changeovers. You will be charged for any use you make of these services at the rates current at the time of your stay.
Payment
25% of the total reservation as deposit is required to confirm your booking.. No rooms for any date will be held, even on a provisional basis, until a deposit payment has been received. 50% of the total is due 12 weeks prior to your stay and the full balance is due 8 weeks prior to your stay. Any extra meals organised before your stay, must be paid in full then with the balance of your payment.
If you fail to settle your account upon departure, your credit or debit card will be charged for the full amount due.
We require credit card details for the security deposit of £1500 in case of any damages and to cover extras such as the honesty bar and corkage.
By entering into a contract with us you accept responsibility for paying all charges due to us under the contract. By providing your credit/debit card details to us when making your booking you are irrevocably authorising us to debit your card by the amount of this charge (and any other charges due to us under this contract).
Payment can be made by:
BACS payment to The White House (Virgin Money), Sort Code 826315 Account Number 30100216
By telephone + 44 7785 439727 using most credit or debit cards
We can email a payment request link, which enables you to make an online payment using our secure payment portal.
Cancellation
All deposits and final payments are non-refundable.
Any cancellation or amendment request must be sent to us via email and will take effect on the day we acknowledge it, ie when you have received a response confirming it.
Any cancellation within 12 weeks of your arrival date will require payment of 50% of the full charge.
Any cancellation within 8 weeks of your arrival date will require payment of 100% of the full charge.
Check in and check out
Check in: Your rooms will normally be available for you from 4pm on your scheduled day of arrival.
Please let us know if you are likely to arrive after 7pm.
Check out: Unless we specifically agree otherwise with you in writing, you must vacate your rooms and the house by 10:30am on your scheduled day of departure.
If you do not vacate your rooms/the house as agreed, you will be charged for another night, including possible further compensation if the next guests stay is affected negatively.
Room keys must be returned to reception on departure. Lost keys are a chargeable item.
alcohol
The White House has an honesty bar stocked with a variety of alcoholic and soft drinks. If you have a particular wine, champagne or beer you would like us to stock, please contact us prior to your stay.
We have a wine list available for pre order. Please contact to discuss or for a copy.
Please do not bring your own alcohol to consume at The White House. If you do choose to supply your own wine, after discussion with the White House, you will be charged corkage of £15 + VAT per 700ml bottle
Corkage will be charged to the lead guest on any alcohol brought in to and consumed on the White House premises
guests and services
A minimum stay of 2 nights applies at weekends, when booking the whole house all rooms will be charged in full whether or not they are occupied. Breakfast is served from 8am until 10am. One menu order per guest. Any extra guests or servings will be charged at the current rate at the time of the stay.
Check in is from 4pm on the day of arrival.
Check out is by 10:30am on the day of departure.
A minimum stay of 2 nights applies at weekends.
When booking a whole house party, all rooms will be charged in full whether or not they are occupied.
We do not offer a room turn around service for a whole house booking, all rooms need to be allocated for the duration of the booking and a lead name for each room provided prior to your stay.
We are unable to accommodate more than 28 guests staying at The White House at any one time.
We are able to provide a limited number of extra beds at a charge of £35.00 per person per night in some of our rooms as described on our website at our discretion.
Each guest must be allocated a specific bed and bedroom, including any extra beds requested, by the lead booker and we must approve this allocation prior to arrival.
It is a booking condition that the number of people occupying the property may not exceed the agreed capacity of the specified 24 adults without prior written consent. We reserve the right to terminate the booking without refund in the event you breach this condition.
No outside food or drink may be brought to The White House. Only food and drink purchased on the premises may be consumed on the premises. This must be agreed prior to arrival as per our contract, but if it is not, then we reserve the right to charge corkage for any alcohol that is consumed on the premises at our discretion.
catering
Large parties may incur an extra cost for hiring glasses, crockery, cutlery, catering equipment, barware etc as needed. The lead booker will be responsible for this additional cost.
All groups of over 10 will be subject to a 12.5% service charge.
Children
Subject to suitable rooms being available, one or two children under the age of 12 and a baby may share a room with one or two paying adults. There will be a daily charge per child to cover the cost of extra beds and breakfast.
You must let us know at the time of a group booking if you wish any children to share with an adult, and it will allocate suitable rooms if available.
Children under the age of 12 must not be left unattended in the house or surrounds at any time.
We are also happy to provide travel cots, without bedding, for some of our rooms, which we consider to be suitable; these are free of charge.
No Smoking
Smoking is not allowed in any of our rooms or at all inside the house. If it is judged that you have been smoking in your room, we shall charge you an additional £500.00 to cover our costs to have the room closed and cleaned. This charge shall be applied entirely at our discretion.
Dogs
A maximum of 2 dogs per room are permitted to stay in rooms 1 and 12 with prior permission only.
There will be a charge for dogs staying in these rooms.
Dogs are not allowed on the beds or furniture.
Dogs may not be left unattended anywhere in the bedrooms, house or grounds.
Dogs must remain under control at all times.
We regret that dogs are not allowed in any dining rooms or in the kitchen.
We ask you to clear up after your dogs.
Events outside our control
We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by events outside our reasonable control (such as serious damage to our premises, serious adverse weather conditions, a pandemic or epidemic, or interruption or failure of utility services such as electric power, gas or water).
Damages
The cost of damages will be at the discretion of the duty manager, and will be calculated on replacement of items damaged, cleaning required and any loss of income due to house/room being unavailable to let. Any damages to rooms or communal areas caused by neglect or misuse will be subject to charges including ‘loss of use’ charges if the stay of the next guest is delayed, cancelled or in any way impacted.
A damages deposit of £1500.00 is required at the time of booking, this will be refunded within 14 days of your departure if there are no damages to The White House and the Honesty Bar is reconciled correctly.
We reserve the right to hold all or part of the damages deposit to cover reasonable costs of repair or replacements.
The lead guest (organiser) is responsible for any damages caused to The White House fixtures, fittings, furniture and un-recorded honesty bar stock and charges will apply as The White House management see necessary.
Please do bot move furniture in public spaces or in individual rooms. Any damage caused or extra cost associated with rectifying order will be charged to the lead booker.
Keys and Remote Controls are chargeable to the lead guest at £50 per item if lost or accidentally taken
Our liability to you
In the event that a room is not available by your scheduled check-in time, our sole liability will be to use reasonable endeavours to offer you alternative accommodation at another nearby venue of a similar standard for a similar price.
Our total liability to you for any loss you suffer will be limited to the proportional price of your booking. We will not be liable for any losses not reasonably foreseeable to both you and to us when the contract was entered into, or for any losses that were not caused by any breach of contract or breach of statutory duty or negligence on our part.
Nothing in these terms excludes or limits in any way our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or limit (or attempt to exclude or limit) our liability.
Your liability to us
You will be liable for any damage you cause to your room or to other areas of our property. The Lead Booker is ultimately responsible for damages, disruption or theft caused by all the guests in the booking and extra guests who are not staying at the White House.
Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
No person who is not a party to our contract with you shall have any rights under or in connection with it.
All written communications by you to us must be sent by post to The White House, Sussex Farm Lane, Norfolk; PE31 8JY or by e-mail admin@stayatthewhitehouse.co.uk (or to such other address that we may notify to you). We may send written communications to you at either the e-mail or postal address you give us.
In these terms a "working day" means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
These terms shall be governed by English law and shall be subject to the non-exclusive jurisdiction of the English courts.
Privacy Policy
This website is operated by The White House. You may contact us at the following address: 5-7 Sussex Farm, Burnham Market, King’s Lynn, Norfolk, PE31 8JY. The White House is committed to protecting and respecting your privacy. This policy and our terms of use explain to you how we process the information that we collect from you, or that you provide to us and tell you about the procedures that we have in place to safeguard your privacy.
1. What information do we collect about you and how will this be used?
1.1. All serviced and self-catering accommodation premises must keep a record of all guests over the age of 16 (Immigration (Hotel Records) Order 1972. Data collected by us is held in accordance with the UK’s Data Protection Legislation and kept for a minimum of 12 months.
1.2. We may disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others.
1.3. We do not and will not rent or sell your name, address, e-mail address, payment card information or personal information to any third party without your permission.
1.4. The White House may use your personal information for future promotional e-mails, support, notification of new products or new versions, general correspondence regarding the products and correspondence which may relate to you. Any promotional email or newsletter that you receive from us will allow you to unsubscribe at any time. If you would rather not receive future marketing emails from us please inform us by email at hello@stayatthewhitehouse.co.uk
2. Where we store your Personal Information
All personal information you provide to us is stored on our company systems and our secure offices.
3. Exclusions
3.1. The White House will have no liability for disclosure of information due to errors in transmission or unauthorised acts of third parties.
3.2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4. Service providers
We may retain other companies and individuals to perform functions on our behalf in relation to the purposes set forth in this privacy policy. Examples include credit/debit card validation and authorisation agencies, data analysis firms, customer support specialists, webhosting companies, accountancy & finance services, IT services, legal services, distribution and fulfilment companies (e.g. companies that coordinate mailings). Such third parties may be provided with access to your personal information if needed to perform their functions, but may not use such information for any other purpose. Such third parties may be located in countries both inside and outside Europe. By submitting your personal information you agree to third parties processing your information. We will take steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy.
5. Access to your information and correction
The personal information that we hold about you will be accurate and up to date. You can check the information that we hold about you by sending an email to hello@stayatthewhitehouse.co.uk. If you find any inaccuracies, we will delete or correct them promptly. The personal information that we hold about you will be held securely in accordance with our internal security policy and the law.
6. Other Websites
Our website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This privacy policy applies only to the information that we collect on this website. We encourage you to read the privacy policies of the other websites you link to from our website.
7. Children
We do not knowingly collect information from children. If a child has provided us with personally identifiable information, a parent or guardian of that child may contact us if they would like this information deleted from our records. We will use reasonable efforts to delete the child’s information from our databases.
9. Changes to our Privacy Policy
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.
10. Comments
We have taken great measures to ensure that your visit to our website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please do not hesitate to contact us at hello@stayatthewhitehouse.co.uk